welcome to defense international
I cannot speak highly enough about the front desk team who works in my building (Defense International). I have never walked by without being greeted and asked how my day has been. If ever there is some assistance I am needing – missing packages, mail key not working, needing to be buzzed up in the elevator…they are on it with a smile. Don is particularly friendly and helpful – its a pleasure to see him every morning as I trudge out the front door to work. I actually requested a business card today to see if we could hire them for the building I work in 🙂
I hope you are doing well! I’m a tenant and wanted to send a note to you about how fantastic Julian, the evening weekday concierge has been during my residency. He has gone out of his way to be helpful, courteous, and considerate. I have been so grateful and impressed by his level of professionalism that I wanted to write this email to you to commend him. Thank you for maintaining and hiring such a high caliber team. I was also intending to write this before I received the new management email so this email is not due to that recent announcement.
I wanted to take the time and thank you and your team for hiring La Jolla who is our security. She is beyond exceptional. I am considering renewing my lease just because of her. She has showed so much respect and warmth to my family and myself that this is what I consider luxury living. Anytime I had a question she made sure I had an answer. Anytime I was afraid of a noise she made sure to patrol. This email wouldn’t do her any justice. My guests always leave the building with a smile on their face because she is so warm and kind. I have never EVER had a guest or delivery come up without her calling me to confirm. Service like that makes every penny worth it living here. She has showed so much respect and love towards everyone in the building.
First of we want to thank you for assisting us with the extra coverage last night, the guards did an amazing job. We received many compliments from our residents in regards to them. They assisted Sergio our maintenance supervisor and even help put out a fire, we can’t thank them enough.
“As a loyal client, I cannot recommend Defense highly enough. Great leadership sets the tone for phenomenal performance on site. At Defense, everyone you’ll interact with from the office team to the regional support, and especially your on-site employees will treat you with nothing but the utmost respect. They care deeply about their accounts and work to foster close relationships with their clients. They also love to show appreciation with food, and no one is ever mad at free lunch in the office 😉 Everyone in my organization is grateful for their partnership. Thanks, guys!!”